I recently bought a coffeemaker.
If you are already smiling, you are not my friend. Get the hell out of here. As I do not have a lot of money, nor any reliable lawyer (oxymoron?) to defend me against these mighty corporates, I shall not mention the brand here. My wife had that resigned look on her face whenever I decided to buy a new gadget/appliance. She tried to visualize if there was any space left in that cellar of ours, the designated cemetery where all my previous, impulsive purchases have ended. The last time she tried to open it (the door opens inwards) she could not crack the door open beyond a few inches. I myself have not been farther in, in recent times. I would not be surprised, should I ever decide to clean it up, if on cleaning, a family of bears in hibernation should emerge. Or the Department of Atomic Energy should arrive with Geiger counters and hazmat suits and declare the whole residential area unfit for human occupation for the next three hundred years.
Back to the coffeemaker.
The Styrofoam inside the outer casing must have been inserted by an extraterrestrial. I tried to slip my finger in between the Styrofoam and the outer carton to slide it easily out. It has zero sense to do it. The most efficient way is to tear the carton away or destroy the Styrofoam to get to the coffee maker. But, I have this strange obsession (is there a natural obsession?) when it comes to unwrapping. Give me a book wrapped as a gift, and I would spend an inordinately a long time with special instruments to cut the almost invisible scotch tapes that would put a surgeon’s table to shame, make sure that no part of the original wrapping paper is damaged in the process and look at the book ONLY after the wrapping paper is neatly smoothened and folded and all the bits of scotch tapes deposited into the yellow recycling box. I have a cupboard full of neatly folded wrapping papers, next to the cupboard that has all the gift bags (big ones on top shelf and the wine bottle ones on the lower shelf), next to the small chest that holds all the ribbons and decorations. After chipping my nails, drawing blood on the skin around my right index finger nail, I managed to insert a finger and coerce the Styrofoam mammoth gently out.
I do not know how many are you familiar with the indescribable devious means of packaging. It is an industry by itself, conceived by crackpots, and implemented meticulously by psychopaths. If you were expecting a complete box of Styrofoam to slide out of the outer carton, you have not unboxed anything in your life. Only the top part, not necessarily half, slides out leaving the coffeemaker visible to you, encased in transparent plastic. Any uninformed novice would discard the top part of the Styrofoam and proceed to (attempt to) extract the main purchase. Do that, and you may never be able to use your coffeemaker. Ever. The packaging industry Einsteins deviously include a small pin, an adaptor, a cable, a filter, an infinitesimally microscopic plastic tube, all of them, or a combination of them, or none of them, inside that Styrofoam. The last mentioned, while theoretically possible, has never been recorded to have occurred. A seasoned veteran like yours truly would never make any such mistake. It is essential to mention an obvious fact here. You plan your unboxing area with a lot of consideration. You usually need an area of 25 square meter, preferably as a square; do not get into fancy mathematical minds and select an area 8m X 3m. You should also have at hand, many trays, bowls, plates, and boxes to store bits and pieces that would emerge during the process of unboxing.
I removed an adaptor, a cable, a tube out of this part and stored them in the meticulous manner befitting a NASA employee carrying out his checklist before the shuttle is ready for lift off.
I now made some incisions on the thick plastic sheet; it is impossible to lift it out by gripping the plastic, even a third grader would tell you that plastic is slippery. You insert your fingers, grab the robust part of the coffeemaker body and lift.
Nothing happens.
You lift again and then you realize that at the bottom of the box sits the Siamese twin of the Styrofoam that you removed from the top. Here you need no finesse. You just need enough force and lift the coffeemaker along with the Styrofoam. There is one catch however. Your extraction must be absolutely vertical. If you err by a few minutes (a sub-part of a degree is minutes), that is if you are lifting it up at 89 deg 50 minutes, you are stuck. It has to be a perfect 90 deg. The second part of the extraction proceeds smoothly. Only 14 minutes have elapsed since the unboxing started. A good progress by any metric.
If your method is tear everything open, break whatever can be broken, it can be faster. But you are the sort of the person who will be on all fours and crawling under all spaces, with torchlight searching for that small pin or tube without which the coffeemaker would never function.
The bottom Siamese twin normally holds no secret components needed for the successful assembly or functioning of the coffeemaker. The catchword is “normally”. If you are normal, you would not be in packaging industry churning out products that drive a sane person to cut his wrists and slip inside a bathtub. So, you free the coffeemaker from the lower part of the Styrofoam and carry out a thorough inspection befitting an army soldier checking his rifle and the ammunition before he sets out on a hostile landscape in search of a stranger to kill.
This is the main coffeemaker. Something like a V8 engine. Now you proceed to build your Porsche around it. The second (and a third) box yielded the additional components needed to complete the assembly of this masterpiece. I did not skip the ordeals involved in the additional boxes. Usually, the elaborate encasing is reserved only for the main component. The additional components came out without any of the precise engineering skills needed to unbox. Neatly labelled in clear transparent plastic pouches.
If in your excitement, should you discard the original box and proceed with assembly, even Waaqa (the supreme sky god of Oromo tribesman who found coffee) would not be able to help you. For cleverly left at the bottom of the second Styrofoam box and lying unobtrusively is the user’s manual. You will not need it for starting the machine, these days most of the household appliances are plug-in and ready to start with an online user interface (or so you think, much of it later) but for the times when the machine will suddenly stop functioning, like when you want to make a coffee to impress your friend, or when you want a fresh cuppa first thing in the morning – for this manual contains (cleverly hidden somewhere inside its covers) a mind numbing chapter called Troubleshooting. Literature aficionados claim that these manuals are far more complex and capable of driving you to a point where you walk to the nearest bridge and hurl yourself into the river below. These are said to be more exasperating than Ulysses. Now that should make it clear.
The process of sliding the water canister, the chamber to collect the ground coffee cakes, the lid on top to cover the coffee bean chamber, the small receptacle with a lattice on top to collect water and last drops of the dripping coffee all go in smoothly. You are now left with a rectangular container and a tube to assemble to complete the phase I as per the pictures shown in the quick start guide. The rectangular container is available and the tube was part of the treasures collected from the top half of the Styrofoam that you have kept safely away. So safely away that you can’t find it now. As your search area is confined to 25 m2, you end up finding the blasted piece and complete the assembly of Porsche!
Switching it on is not as simple as merely plugging it in. A lot of research has gone into designing the length of the power cord and it is designed to ensure that the cable would fall just short of reaching the socket when the machine is kept on a platform in your kitchen. You can slide a hardcover or two paperbacks underneath and the cable will reach the socket, but that will be an equivalent of parking your Porsche on the road in front of your house. You spend the next 15 minutes searching for a wooden plank or any other suitable base that will not look out of place in the kitchen and voila, the machine is connected.
The screen glows to life. Coffeemakers today come with a dashboard similar to a top end vehicle. No buttons, or knobs. Just a simple screen awash with icons and instructions. The screen displays a script that you are unfamiliar with. This is not the end of the world. Intuitively, for there is no clear instruction, you figure out which sequence of illegible buttons to press to change the language to English. Before you can get to the menu on display, you personalize the machine. You are asked to enter the serial number of the machine to ensure online access to help / troubleshoot in the future, should the need arise. You know very well the need WILL arise. Now the only problem is the serial number is somewhere on the machine and the screen will not tell you where is it. The treasure hunt starts. Finding it is not that difficult; after all you have spent the better part of your life locating these devious labels in the most unexpected inaccessible places with countless previous purchases. Deciphering it is the impossible task. You take a picture, without flash, and then magnify it. A typical serial number is something like FN754&%0000000006743lkt2578!*15. Now the main problems you face while entering this on a screen are
1. Counting the number of zeros is almost impossible, you lose track.
2. You are not sure if the character after 743 is small L or Capital I
And why such a complicated serial number. There are approximately 8 billion people in this world. A simple numeral of 10 digits with no string of more than two zeros in succession would be sufficient if you look at it mathematically.
You enter that number hoping the assumption you made is correct. The next screen asks you to connect to the Wi-Fi network. The third screen advises you to choose the interacting voice assistant – will it be John or Julie? Apparently I am expected to have a little chat in the morning when my coffee is brewed. The next screen allows me to enter the time. The fourth screen (is it the 4th , I have already lost track) asks my name, surname, short name, passport number, social security number, insurance number, name of my spouse, name of my pets, my address, my life savings, in which currency……
It is almost evening now and the much awaited screen with the menu comes to life. A screen with multiple pages, with three types of coffee per page that you can slide left or right. I read names of coffee that I have never heard before. Fortunately the Espresso, Black and Cappuccino are on the first page. The firm belief that the entire user interface is designed by a sadist fades away.
You fill the chamber on top with your favorite coffee beans. Set the miniscule dial, that is by now buried under the beans, to a setting that decides the degree of coarseness to which the beans are going to be ground, fill the water up to the mark shown on the transparent compartment that slides with a satisfactory click when it reaches the position, slide the chamber in to collect the discarded cake after the coffee is made “ click”, place the receptacle to collect liquid effluents “click”, place the cup, aligned to a micron perfection and press on the icon that says “ Espresso” . I drink my coffee black so I do not bother with the left hand side of the machine that is dedicated to milk. I wait with a visible excitement, rubbing hands in glee, listening to the various mechanical sounds and grinding sounds and…………….
NOTHING.
My cup remains empty and the machine remains adamant by refusing to discharge the caffeine nectar that I have been looking forward to.
The screen above flashes an isometric view in engineering drawing fashion in which one or more compartments is shown in a red outline, indicating that some component is not properly slotted. I try to take out the water tank and it does not come out. The manual says “ switch off the appliance before you try to remove any of the compartments or trays”. I switch off the coffeemaker and remove all its trays and compartments and slam them in forcefully. This is not necessary. Forcefully slamming it in is not going to give me a more satisfying click nor is it going to ensure better locking. But we are what we are!
I switch on the machine again.
“ Hello Krish. Good afternoon!” said a jaunty British male voice and startled the daylights out of me. A weaker person would have had a heart failure. This was John, my machine interface that I chose while personalizing the machine.
Making sure that every part is slotted where it is supposed to be, I pressed on the beautiful “ Espresso” again. And waited.
Nothing.
The screen flashed a disturbing red and displayed the same inexplicable engineering drawing again.
I filled the milk. Who knows what this machine wants? Maybe it feels incomplete on its left hand side. Checked the bean chamber again. Raked it once. Slammed all the compartments in once again.
“ Hello Krish. Good afternoon!” said John.
I pressed Black this time, maybe the machine has an in-built superstition program that would NEVER dispense an Espresso as its first drink!
Nothing.
I started losing my sanity. The subsequent tweaks and adjustments I made carried no logical sense. I emptied the beans and filled the chamber with ethically sourced beans (who knows the hidden capabilities of this machine to parse an ethically sourced bean from an exploited one), changed the milk from cow’s milk to oat milk, replaced cold water with tap water and then boiled water, changed the cup from a small cup to a big cup to a tea mug, chose an Espresso, a black, a Cappuccino, a Latte, a flat white, started to cry, started to beg and plead, John in the meantime started to say “ Hello Krish. Good evening”, I changed John to Julie, ……………
The only constant was the isometric machine design with an everchanging red outline.
The kitchen top resembles a battlefield. I am exhausted and defeated. My persistent efforts are no match to the obstinacy of this machine. I needed fresh air. I stepped out, walked to the end of the street, had a croissant, ordered a take away of my regular double espresso, and walked back home.
Fortified by the coffee, I decided to have one last go.
I started the machine once again.
“Hello Krish. Good night” said John.
Or was it Julie?
Who cares.